Join the arenaflex Family: Embark on an Exciting Career Journey!

Are you ready to discover a world of possibilities, both at work and throughout your life off? Join the arenaflex family, and you'll journey the world, grow your knowledge, and emerge as the best version of yourself. As you embark on a brand new journey, you'll tackle challenges with flexibility and grace, learning new competencies and advancing your career while having the time of your life. Feel free to blend both your personal and work life and hop on board!

Welcome to arenaflex – where innovation meets dedication, and where your career aspirations take flight! We are thrilled to announce an exciting opportunity for a talented professional to join our dynamic team as a Remote Member Services Representative within our Payments and Digital Strategy division. This is more than just a job; it's a gateway to endless possibilities, professional growth, and the chance to be part of something truly remarkable.

At arenaflex, we believe that our greatest asset is our people. We pride ourselves on fostering an inclusive, diverse, and supportive work environment where every team member feels valued, empowered, and motivated to reach their full potential. As a member of our Payments and Digital Strategy team, you'll play a crucial role in delivering exceptional service to our members while contributing to the continued success and growth of our organization.

About the Role: Remote Member Services Representative

This position is a vital part of the Payments and Digital Strategy crew here at arenaflex. The Member Services Representative role is responsible for everyday functions related to checking processing, object processing, direct bills, and fund transfers at arenaflex Credit Union. You'll be working in a fast-paced, dynamic environment where your attention to detail, problem-solving skills, and commitment to excellence will make a real difference in the lives of the members we serve.

As a remote team member, you'll enjoy the flexibility of working from home while still being fully integrated into our collaborative team culture. You'll have access to cutting-edge technology and tools to help you succeed, along with comprehensive training and ongoing support from experienced supervisors and colleagues.

What You'll Do: Key Responsibilities

As a Member Services Representative at arenaflex, you'll be entrusted with a variety of important responsibilities that keep our operations running smoothly. Here's what you can expect:

Complete data entry and balancing functions with precision and accuracy, ensuring all financial records are properly maintained and reconciled

Coordinate return items with members, doors vendors, the Federal Reserve Bank, and other financial institutions to resolve discrepancies and ensure compliance

Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing to maintain the integrity of our financial systems

Work member cases/activities assigned through our internal tracking systems, ensuring timely resolution and exceptional service delivery

Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws

Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks

Review, analyze, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure proper functionality and compliance

Log, analyze, and make important GL, account changes and/or returns as needed

Process Stop Pays and Check Batching with accuracy and attention to detail

Complete everyday balancing and department closing to ensure all daily operations are properly finalized

Obtain information from members for the timely and correct processing of international and domestic fund transfer requests

Research and confirm incoming and outgoing fund transfer information to ensure accuracy and prevent fraud

Communicate with vendors to process fund transfers efficiently

Understand and be familiar with outgoing and incoming fund transfer laws and regulations

Deposit check returns, report member returned items on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers

Complete everyday processing of workflows related to overdue returns, supply of receipts, foreign collections, and legal fees

Security and Compliance: The selected candidate will be responsible for ensuring the security and confidentiality of all accounts and associated information that are part of their work and for ensuring that their work is in compliance with all relevant laws and regulations including, but not limited to, the Bank Secrecy Act. This is a critical aspect of the role, and adherence to security protocols is essential to protecting both our members and our organization.

What You Need for Success: Minimum Qualifications

We're looking for dedicated professionals who are ready to make a meaningful impact. Here's what you need to bring to the table:

Education & Prior Job Experience

High school degree or GED (equivalent)

Intermediate Microsoft Excel and Word experience

Preferred Qualifications

Previous customer/member service experience in a related industry

Previous banking or Credit Union experience

Familiarity with Episys/Symitar systems and processing wires

Skills, Licenses & Certifications

To thrive in this role, you'll need a strong foundation in the following areas:

Technical Proficiency: Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or education and hands-on use of the software

Work Ethic: Ability to work extended hours in support of business needs, especially during peak periods or month-end closing

Customer Service Excellence: Ability to exercise exceptional customer service skills with a focus on member satisfaction

Multi-tasking: Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an essential part of a team

Mathematical Aptitude: Ability to perform mathematical calculations and analyze financial data with accuracy

Prioritization: Ability to effectively prioritize work and meet deadlines under high volume pressure

Flexibility: Ability to cross-train and perform any role assigned within the department

Professionalism: Ability to engage professionally with all personnel and members, maintaining a positive and respectful attitude

Independence: Ability to work independently with minimal supervision

Self-Motivation: Ability to self-motivate with strong organizational competencies and capability for attention to detail

Reliability: Ability to maintain excellent performance and attendance

Compliance: Must pass relevant arenaflex and Credit Union pre-hire compliance exams

Career Growth Opportunities: Your Future at arenaflex

At arenaflex, we believe in investing in our people and supporting their professional development. When you join our team, you're not just starting a job – you're launching a career with tremendous potential for growth and advancement.

As a Member Services Representative, you'll gain invaluable experience in the financial services industry, working with cutting-edge banking technology and learning from experienced professionals. This role provides a solid foundation for future advancement within the organization, including opportunities to:

Move into supervisory or team lead positions

Specialize in specific areas such as fraud prevention, wire operations, or compliance

Expand your expertise in digital banking and payments strategy

Develop leadership skills through cross-training and mentorship opportunities

Participate in ongoing professional development and certification programs

We are committed to helping our employees achieve their career goals through comprehensive training programs, tuition assistance, and internal promotion opportunities. Your success is our success, and we're dedicated to providing you with the tools and support you need to thrive.

Work Environment & Culture: Why You'll Love arenaflex

At arenaflex, we understand that a positive work environment is essential for employee satisfaction and productivity. Even as a remote team member, you'll feel fully connected to our inclusive and supportive culture.

We believe in maintaining a healthy work-life balance, offering flexible scheduling options, and providing the resources you need to succeed both professionally and personally. Our collaborative team environment encourages open communication, knowledge sharing, and mutual support. You'll have the opportunity to work with talented professionals from diverse backgrounds, all united by a common goal of delivering exceptional service to our members.

Our commitment to inclusion and diversity is at the heart of everything we do. From the team members we hire to the members we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our Employee Business Resource Groups are focused on connecting our team members to our members, suppliers, communities, and shareholders, helping team members reach their full potential and developing inclusive work environments to meet and exceed the needs of our diverse world.

Compensation & Benefits: What You'll Receive

We recognize that our employees are our most valuable asset, and we're committed to providing competitive compensation and comprehensive benefits. Here's what you can expect:

Competitive Salary: Earn $22-$35 per hour depending on experience and qualifications

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network (for eligible employees)

Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that help you live well. That's just the beginning – we also provide virtual doctor visits, flexible spending accounts, and more

Wellness Programs: We want you to be the best version of yourself – that's why our well-being programs offer you all the right tools, resources, and support you need

401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year

Additional Benefits: Other excellent benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

We believe in taking care of our employees so they can take care of our members. Our comprehensive benefits package is designed to support your physical, financial, and emotional well-being.

Ready to Take Flight? Apply Today!

If you're ready to embark on an exciting career journey with arenaflex, we want to hear from you! This is your opportunity to join a reputable organization, develop valuable skills, and make a meaningful impact in the financial services industry.

As a Member Services Representative, you'll enjoy the flexibility of remote work while being part of a supportive team that's committed to your success. You'll have the chance to grow professionally, develop new skills, and build a rewarding career with a company that values its employees and invests in their future.

Don't miss this incredible opportunity to join the arenaflex family. Apply now and take the first step toward an exciting new chapter in your career! We can't wait to welcome you aboard and help you soar to new heights.

Location: Remote (Texas, USA)

Employment Type: Full-Time

Hourly Rate: $22-$35 per hour

Education Requirement: High School Diploma or GED

Remote Member Services Representative – Payments & Digital Strategy | Banking & Credit Union Operations