[Remote] Member Experience Associate (Bilingual; Spanish) (Remote)

Note: The job is a remote job and is open to candidates in USA. Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. They are seeking a motivated Bilingual (Spanish/English) Member Experience Associate to conduct high volume outreach to new and existing members, leading to increased enrollment and program completion rates.

Responsibilities

• Actively conduct outreach via phone, text, and email daily
• Successfully complete >100 outbound calls a day
• Enroll 25% or more of all connected leads
• 25% or more of all connected members take a class within 1 week of an engagement outreach
• Maintain 92% or higher customer satisfaction score

Skills

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold's technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to 'connect the dots' so previous experiences can be applied in new contexts
• Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)

Benefits

• Annual bonus

Company Overview