[Remote] Mapping Transit City Expert

Note: The job is a remote job and is open to candidates in USA. Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. The Mapping Transit City Expert is responsible for improving transit data and providing country-specific expertise, developing and maintaining transit data pipelines, and consulting on transit projects.

Responsibilities

• Consult with internal stakeholder teams and external companies to achieve project goals
• Provide input to create city/country specific policy to existing general transit related policies
• Apply existing Mapping policies to their specific city/country, providing insights into local transit/traffic laws, landmarks and key mapping features
• Consult on Urban transit system and Multi modal (including Micro mobility & Walking)
• Review mapping operations issues for quality checks related to specific city/countries of expertise
• Be a point of contact for mapping operations country-specific questions
• Document and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutions
• Perform market comparison analysis of the features, data or issues related to local transit
• Proactively suggest improvements to the data management platform
• Identify transit user expectations, data gaps, and provide insights to the product team
• Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities
• Act as a Country/Regional Transit POC for internal and external teams
• Understand the background, priority and impact of the request and communicate effectively with program managers/stakeholders on the ask/timeline and priority
• Create city level transit data modeling policies based on market needs and local regulations
• Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues
• Make necessary edits for all transit data types if the provided static data is not accurate
• Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product to improve the same
• Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas
• Conduct data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization
• Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types)
• Translate and interpret comments and actions from various sources (E.g. (Users feedback) and troubleshoot problems based on instructions, training and context
• Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams
• Conduct in city field research to determine the ground truth of transit issues and user problems
• Validate quality of new and updated data in the data management platform
• Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills
• Develop outages and alerts capabilities in their assigned city by effective monitoring
• Work with other internal teams to ensure correct political format for the country is utilized
• Provide on-call support during non-working hours and Weekends in case of any data outages

Skills

• At least a Bachelor's degree
• 1 - 3 years of related experience
• Good Communication skills (Read, Write and Speak) in English and native local language
• Basic Data analytics and Tech writing skills is required
• Deep knowledge of Seattle's transit/traffic network / Urban planning
• Knowledge of transit-specific data format is an added advantage (GTFS especially)
• Basic/ Good knowledge about GIS mapping tools and programming skills (java, C#, C++ and Python) would be an added advantage
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Company Overview