[Remote] Loss Drafts Inbound Call Center Associate

Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, which offers various insurance products. The Loss Drafts Inbound Call Center Associate supports homeowners navigating the insurance claims process by processing documents, providing information on claims, and handling customer inquiries.

Responsibilities

• Receive 30–50 calls daily from customers regarding property loss payments, which are issued after insurance claims are approved
• Help customers with check endorsements, property inspections, and special requests related to their insurance payouts
• Ensure that insurance claims are properly processed and that repairs are completed on damaged properties
• Calls often involve sensitive situations (e.g., damage from natural disasters or infrastructure failures), requiring a compassionate and professional approach
• Accurately input call details and actions into tracking systems

Skills

• 1–2 years of experience in a customer service or call center role
• Proven ability to manage high‑volume inbound calls
• Experience resolving escalated or sensitive customer issues
• Claims handling experience strongly preferred
• Demonstrated ability to accurately document interactions and track cases
• High School Diploma or GED

Benefits

• Medical, dental, and vision insurance options starting Day 1!
• Paid time off, including vacation and holidays
• 401(k) savings plan with company match and Pension Plan
• Wellness resources
• Professional development, training, and internal career growth opportunities

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