[Remote] Junior Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Meera AI is an AI-powered conversation platform helping sales and support teams improve outreach and engagement. They are seeking a Junior Customer Success Associate to support customer onboarding, communication, and account management, working closely with Senior CSMs in a fast-paced startup environment.

Responsibilities

• Support onboarding of new customers alongside Senior CSMs
• Assist in tracking customer progress, adoption, and engagement
• Join customer calls and take clear, structured notes and follow-ups
• Help manage multiple accounts by tracking tasks, timelines, and action items
• Monitor basic customer health signals and flag risks proactively
• Coordinate across teams (Support, Product, Sales) to resolve issues
• Maintain CRM hygiene (HubSpot or similar tools) with accurate data
• Assist with reporting, dashboards, and basic analysis of customer performance
• Help prepare materials for check-ins and QBRs

Skills

• 0–1 year of experience (internships, projects, or part-time work count)
• Strong written and verbal communication skills (this is critical)
• Highly organized and detail-oriented
• Ability to multitask and manage competing priorities
• Analytical mindset—you're comfortable working with data and identifying patterns
• Fast learner with a proactive attitude
• Comfortable working in a fast-paced startup environment
• Internship or exposure to SaaS, customer-facing roles, or startups
• Familiarity with tools like HubSpot, Salesforce, or Excel/Google Sheets
• Interest in AI, automation, or customer experience
• Experience with communication tools (email, chat, CRM workflows)

Benefits

• Work-Life Balance at Meera AI
• Strong collaboration and supportive team practices
• Direct access to leadership through an open-door policy that encourages transparency and open communication

Company Overview