Customer Service Specialist

Saint Francis Healthcare System is a leading healthcare provider recognized for exceptional quality and patient experience. They are seeking a Customer Service Specialist responsible for handling billing inquiries and ensuring accurate documentation and communication with customers.

Responsibilities

• Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person
• Possessing basic knowledge of policy and processes utilized by the Combined Billing Office and using system programs and edits to efficiently assist customers without transferring or referring to others
• Scanning of financial documentation received on accounts to the electronic record and proper indexing of those records
• Accurate and timely distribution of mail to appropriate office staff
• Daily reconciliation with Early Out and Bad Debt vendors on files received or transmitted
• Troubleshooting and mitigating corrective actions needed to rectify known issues
• Working and maintaining work queues associated with the position
• Living the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center
• Maintaining restricted or confidential information from many sources within the Medical Center
• Any and all duties as assigned by Assistant Manager, Manager or Director

Skills

• High School Diploma or equivalent- required
• Minimum of one (1) year healthcare, finance, business, call center, or customer service experience- preferred
• Accounting courses or training- preferred

Benefits

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

Company Overview