[Remote] IT Coordinator

Note: The job is a remote job and is open to candidates in USA. The Leukemia & Lymphoma Society of Canada is seeking a detail-oriented and service-driven IT Coordinator to support their technology needs. The role involves providing first-level technical support, troubleshooting issues, and ensuring systems run smoothly for employees.

Responsibilities

• Provide timely first-level technical support for hardware, software, and system access issues
• Monitor and respond to internal IT support requests, troubleshooting end-user issues
• Install and configure software, devices, and workplace technology (e.g., laptops, printers, scanners)
• Support connectivity, device performance, and application troubleshooting
• Maintain and monitor computer systems and workplace technology
• Set up user accounts and technology access for onboarding and offboarding employees
• Assist with deployment and configuration of laptops and workplace tools
• Support the scheduling and technical setup of board and committee meetings, including virtual meeting logistics
• Coordinate with third-party vendors for hardware deployment, tracking, and inventory
• Maintain IT asset inventory and documentation
• Liaise with manufacturers/vendors for warranties, repairs, and hardware support
• Assist with testing and implementation of new systems and applications
• Support system updates, maintenance tasks, and continuous improvements
• Identify opportunities to improve efficiency and proactively address technical issues
• Maintain and update IT documentation, procedures, and knowledge resources
• Support ongoing improvements to IT processes and service delivery

Skills

• Currently pursuing or have recently completed studies in Information Technology, Computer Science, or a related field (or bring equivalent experience)
• Experience in a helpdesk or IT support environment
• Experience with device provisioning, user account management, or basic networking
• Familiarity with IT ticketing systems or service desk tools
• Solid understanding of Windows operating systems and Microsoft 365
• Strong troubleshooting and problem-solving skills
• Effective communicator with a strong customer service mindset
• Organized, responsive, and able to manage multiple requests effectively
• Comfortable working independently in a remote or hybrid environment
• Bilingual in English and French (an asset, due to the nature of our National organization)

Benefits

• Generous time off, including 15 days of vacation to start, your birthday off, and extended holiday closures at year-end
• Comprehensive health and benefits, including a healthcare spending account
• A flexible, remote-first work environment
• A four-day workweek benefit
• A collaborative, purpose-driven culture with supportive colleagues

Company Overview