[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. Arterra Wines Canada is a pioneer in the Canadian wine industry with 150 years of experience, seeking a passionate Inside Sales Representative for their BC Sales team. The role involves processing orders, managing customer inquiries, and supporting the sales plan while working in a fast-paced environment.

Responsibilities

• Ensure timely and accurate processing of daily orders for BC Direct customers (LRS, Grocery, & On-Premise)
• Handle customer enquiries, solve problems in real-time and navigate difficult conversations with a focus on win-win outcomes
• Act as the first point of contact for inquiries about new product launches, supply, order process systems, pricing, product returns, and payment inquiries
• Coordinate New Account setup by working with customers, set up desk, finance, and sales managers to provide details on new customer information prior to order fulfillment
• Collaborate with the Sales Operations Manager to maintain accurate Inventory Reports
• Generate and distribute Daily Sales reports for management team
• Support the delivery of the annual sales plan through targeted key strategic initiatives and by cultivating customer relationships and synergies

Skills

• Grade 12 diploma
• Demonstrated ability to maintain impeccable attention to detail while navigating a high-volume, fast-paced environment
• Excellent communication, interpersonal, time management and organizational skills
• Proven problem-solving skills with a demonstrated ability to deal effectively with customers and peers
• Team player who enjoys contributing to a high-performing close-knit group
• Computer literacy with potential to grasp new systems quickly and seek coaching/feedback
• Genuine interest and passion for the alcohol beverage industry, specifically wine
• Liquor industry, hospitality, customer service or retail experience an asset

Benefits

• Work-life balance: this is a Remote work position.
• An opportunity to learn about the world of wine
• Development opportunities in sales, marketing, operations, winemaking & demand planning

Company Overview