[Remote] Inbound Growth Specialist

Note: The job is a remote job and is open to candidates in USA. Klaviyo is a company that empowers creators to own their destiny through accessible and actionable first-party data. They are seeking an Inbound Growth Specialist to manage high volumes of inbound demo requests and free accounts, ensuring a seamless customer experience from initial contact to purchase.

Responsibilities

• Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels
• Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities
• Do targeted business discovery to understand goals, urgency, and fit
• Qualify in or out efficiently, so you know where to double‑down and where to quickly move on
• Own and work a high‑velocity pipeline, using strong prioritization and time management to maximize new logo acquisition
• Drive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experience
• Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics
• Navigate a high volume of incoming product and sales related inquiries via phone and email
• Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
• Conduct consultative qualification of prospects, and provide demonstrations of the platform
• Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
• Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints
• Demonstrate substantive knowledge of e-commerce, SMS and email marketing
• Perform other related duties as assigned

Skills

• Have previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.)
• Have a BA/BS or equivalent
• Excited, motivated, and inspired by exceeding goals and continuously learning
• Thoughtful, engaging, energetic, and a self-initiator
• Experience or the ability to operate in a fast-paced, high-volume environment
• Detail-oriented with strong time management and prioritization skills
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions
• 6 months+ experience in business development is a plus, but not required
• Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus

Benefits

• Participation in the company’s annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• A comprehensive range of health, welfare, and wellbeing benefits based on eligibility

Company Overview

Company H1B Sponsorship