[Remote] Implementation Specialist - DocAccess

Note: The job is a remote job and is open to candidates in USA. CivicPlus is dedicated to enhancing local government services through innovation and collaboration. The Implementation Specialist I will be responsible for onboarding new customers and ensuring they are comfortable with the product's key features, facilitating a smooth transition from sales to implementation.

Responsibilities

• Responsible for onboarding new customers and providing training to new users
• Handles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance, while continuing to gain familiarity with the product
• Manages the assigned workload of open onboarding cases
• Ability to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe (target timeframes listed below)
• Maintain a minimum assigned average Customer Satisfaction Score (CSAT)
• Develops positive working relationships with Sales & Product Teams
• Clearly understands processes and executes proficiently
• Confident understanding of contracts and offered product packages and plan levels
• Gains an understanding of the various roles within our CS teams/Sales/Product

Skills

• High School Diploma or equivalent
• Ability to multitask among various assignments
• Excellent communication (written and oral) skills and excellent interpersonal skills
• Strong time management skills
• Ability and willingness to explore unfamiliar systems, environments, and languages

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Flexible Time Off
• 401(k) plan
• And more.

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