Customer Communications Representative I

Canon USA is a global leader in digital imaging and innovation. They are seeking a Customer Communications Representative I responsible for ensuring service calls are answered promptly and providing excellent customer service to both internal and external customers.

Responsibilities

• Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner
• Responsible for providing the best possible customer service to internal as well as external customers
• Must be able to handle level 1 call types
• Provides outstanding service to customers calling the dispatch team for service
• Responds to routine customer inquiries via live call or Email as needed
• Provides follow through on any special customer needs in a timely manner

Skills

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
• Strong verbal and written communication skills
• Proficient in MS Office
• Strong attention to detail
• Organized and able to multitask
• Successful completion of Call Taker New-Hire training and introductory period
• Must be able to work wide variety of work shift/schedules with short notice
• Must be legally authorized to work in the United States

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

Company Overview