[Remote] Empower Support Associate

Note: The job is a remote job and is open to candidates in USA. Cornerstone Capital Bank is a national home lender known for its exceptional service and employee satisfaction. They are seeking an Empower Support Associate to provide Tier I level support to Production and Operations team members, assisting with loan-level issues and ensuring a positive customer experience.

Responsibilities

• Address Production / Operations team members email and calls for loan level related problems, providing resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Research, resolve these inquiries related to loan level issues

Skills

• Strong written and verbal communication skills
• Teamwork and customer service necessary
• Initiative-taking and energetic
• Strong computer and technology-related skills
• Professional demeanor
• Knowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRID
• Must be extremely organized
• DU/ LPA Knowledge
• Computer savvy and strong ability to pick up quickly on new systems
• Possess strong knowledge of MS Office
• Strong mortgage / origination knowledge
• Ability to follow up with multiple tasks / cases daily
• Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool
• Experience in Empower is a plus

Benefits

• A full benefits package
• The potential for a performance-based bonus

Company Overview