[Remote] EHR Analyst (eClinicalWorks)

Note: The job is a remote job and is open to candidates in USA. HCA Healthcare is seeking an EHR Analyst (eClinicalWorks) to join their team. The role involves serving as a subject matter expert for the implementation and support of ambulatory electronic health record technologies, ensuring providers receive adequate training and support to enhance their experience with these systems.

Responsibilities
• Serve as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR - eClinicalWorks)
• Assist providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of ambulatory EHR (eClinicalWorks) technologies
• Ensure providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs
• Maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers
• Responsible for understanding the dynamic landscape of Health IT, various digital access and common
• Leads and independently conducts ambulatory EHR implementations for providers and practices (new and acquisitions)
• Provides Training and Second level support for dictation and voice recognition technologies
• Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices
• Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per standards and guidelines
• Supports and assists with testing of ambulatory EHR functionality; assists in of test plans, troubleshooting, and clinical integration points
• Works with integrated support teams to address software functionality, content, and defect resolution updates
• Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting
• Rounds in physician practices to ensure ambulatory EHR (eClinicalWorks) support needs and issues are proactively identified and addressed
• Provides direct support of ambulatory EHR (eClinicalWorks) solutions to physician practices
• Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests
• Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests
• Serves as a subject-matter expert for ambulatory EHR (eClinicalWorks) solutions and support to the Service Desk Community
• Enhances provider utilization of technologies, by offering at the elbow support, one-on-one training, and support
• Develops, maintains and customizes ambulatory EHR (eClinicalWorks) system training materials to reflect market or practice or specialty-specific needs
• Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency

Skills
• 5+ years of related experience
• Bachelor's Degree or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred
• Previous eClinicalWorks (eCW) is required
• Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology
• Proficiency in clinical applications, ambulatory EHR preferred
• EClinicalWorks (eCW) Certified Trainer plus
• Mature understanding of clinical application support processes and ambulatory EHR workflows preferred
• Extensive experience supporting providers
• Broad expertise with clinical information systems
• Understands pertinent regulatory guidelines (HIPAA) and government programs (Meaningful Use)
• Ability to advocate technology as means to improve the patient experience
• Believes clinicians are for people better when armed with the right technology
• Sees that technology applied to healthcare is meaningful

Company Overview
• HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://hcahealthcare.com/.