[Remote] Ecommerce Manager

Note: The job is a remote job and is open to candidates in USA. Arctic Grey is a leading Shopify Platinum Partner that specializes in building and maintaining Shopify stores for a diverse range of clients. The eCommerce Manager will manage a portfolio of active Shopify projects, ensuring client satisfaction through effective communication, project management, and quality assurance.

Responsibilities

• Run daily client calls on video (Mon-Fri)
• Translate client requests into clear instructions for design and dev teams
• Review every piece of completed work before it goes back to the client
• Catch issues before the client sees them (broken layouts, wrong colors, bad spacing, copy errors)
• Keep projects on track, on scope, and on budget
• Communicate proactively when timelines shift or priorities change

Skills

• Shopify expertise is non-negotiable. You should be able to handle every non-code Shopify task: product data, theme customizer, app setup, metafields, navigation, all of it
• Experience managing eCommerce projects remotely. For Junior level, that could be 1+ year. For Senior AE, we're talking 5+
• Strong written communication. You'll write dozens of messages a day to clients and team members. Clear, professional, no fluff
• A sharp eye for design and QA. You don't need to be a designer, but you need to spot when something looks wrong, when spacing is off, when a mobile layout is broken, when a button doesn't match the mockup
• You can manage competing priorities without dropping balls. 20+ projects means 20+ clients who all think their project is the most important. You need to make each of them feel that way
• Agency experience (you've juggled multiple client accounts before)
• Familiarity with Klaviyo, Monday.com, or Figma
• Experience with Shopify Plus features (Scripts, Flow, B2B, multi-market)

Benefits

• 100% remote, forever.
• 22 days paid leave per year (PTO + sick + holidays combined) after 6 months
• Commissions paid on top of base salary
• Review bonuses: $100 for a written 5-star client review, $150 for video, $250 for both

Company Overview