[Remote] Discrepancy Specialist

Note: The job is a remote job and is open to candidates in USA. Ford Credit is a leading automotive financial services company, providing dealer and customer financing to support the sale of Ford Motor Company products worldwide. The Discrepancy Specialist role is a critical function within Ford Credit Canada’s Funding team, focusing on operational precision and exceptional dealer-service skills to ensure compliance and improve processes.

Responsibilities

• Discounting (training will be provided)
• Discount all offerings in compliance with provincial consumer protection legislation and procedural requirements
• Ensure new business imaging requirements are met and monitored according to procedural requirements
• All required contract documentation to be compliant as required by procedure and discounted as required
• Process all contracts on a daily basis before end of day balancing
• Provide outstanding dealer service ensuring proper phone etiquette and professional communication with our dealers
• Review discrepant complex contracts and assist FCGBC team in resolution
• Contact dealers to effectively review multiple discrepant contracts for immediate corrective action
• Effectively manage dealer requests in a timely fashion
• Keep management informed of any backlogs, relief problems, or departmental problems
• Actively participate in department/team meetings to help promote a positive environment
• Maintain a positive working relationship with peers and supervision; accepting instruction and assignments; assisting others to accomplish work group objectives
• Support a culture which ensures a sales mindset is maintained in the Business Centre
• Ensure procedural compliance in order to achieve "Effective Control" ratings on all Modular Control Review Programs (MCRP), Daily Review Guide (DRG) and GAO audits
• Utilize Degreed as a platform for personal and professional growth
• Support diversity initiatives by understanding, respecting and valuing the differences that define employees as unique individuals
• Demonstrate corporate citizenship by participating in team and community events
• Embrace initiatives related to Ford OS Behaviours with focus on process improvement – continuous mindset of waste elimination

Skills

• Highschool Diploma
• Basic knowledge of collections, technology, and customer service
• Effective multi-tasking and detail oriented
• Understanding of credit operations and processes
• Must be available to work a flexible schedule Monday – Friday, up to 6:00PM EST
• Bilingual (French/English) is preferred
• Demonstrated relationship management skills
• Good communication skills, oral and written
• High level of interpersonal skills to work effectively with others
• Efficient time management, organizational and follow-up skills
• Proficient PC Skills (i.e., Word, Excel, PowerPoint, Outlook)

Benefits

• Quarterly Flexible Bonus Rewards program

Company Overview