Client Services Representative

The Alberta Construction Safety Association (ACSA) is a not-for-profit organization focused on enhancing safety in the construction industry. They are seeking a Client Services Representative to deliver exceptional customer service, assist members with course registrations, and provide support for technical difficulties related to e-learning courses.

Responsibilities

• Provide exceptional service, ensuring smooth registration processes and handling transfers or refunds efficiently
• Guide students through registration and facilitate a seamless experience. Provide accurate information on courses, programs, and membership
• Offer prompt assistance for e-learning course issues, ensuring uninterrupted learning experiences
• Escalate complex technical or service issues as required to ensure timely resolution
• Assist individuals with registrations through the NCSO (National Construction Safety Officer) or NHSA (National Health & Safety Administrator) designation process
• Maintain accurate records, ensuring data integrity and confidentiality
• Identify process enhancements and stay updated on best practices for improved service delivery
• Collaborate with internal teams to address needs and provide administrative support as required
• Perform other related duties as assigned

Skills

• High School Diploma or GED
• 1+ years of related experience in a demanding customer service environment, high-volume phone calls, and data coordination required
• Competent in Customer Relationship Management System (CRM) and Learning Management System (LMS) software
• Proficient in Microsoft Office
• Excels at creative thinking and problem-solving, with the ability to handle challenging situations with professionalism and empathy
• Maintains a high standard of customer service, with excellent written and verbal communication skills, and a keen eye for detail
• Ability to work independently as a strong and contributing member in a team environment
• Proven ability to multitask and prioritize effectively in a fast-paced, high-volume service environment while maintaining accuracy, efficiency, and a positive member experience

Benefits

• Sick days
• Vacation time
• RRSP contributions
• Health benefits
• Health spending

Company Overview