[Remote] Digital Account Manager/Coordinator

Note: The job is a remote job and is open to candidates in USA. RKD Group is a company focused on digital marketing, and they are seeking a Digital Account Manager/Coordinator to manage and nurture client relationships. This role involves coordinating cross-functional teams to deliver integrated digital marketing strategies and growing client accounts by identifying new opportunities.

Responsibilities

• Oversee a portfolio of nonprofit client accounts, ensuring seamless execution of digital, and paid media campaigns
• Build and maintain strong client relationships, delivering exceptional service and acting as a strategic partner
• Analyze client challenges and provide proactive, effective solutions
• Coordinate campaign implementation, scheduling, and monitoring across multiple channels (digital expertise preferred)
• Work closely with Client Partners and Strategists to develop and track omnichannel marketing plans, ensuring projects meet milestones and specifications
• Serve as a point of escalation for team members and oversee the weekly client status report
• Review and approve creative assets, ensuring alignment with client expectations and brand standards
• Validate data and creative strategies, escalating issues as needed to meet client objectives
• Monitor project schedules, communicate updates, and maintain accurate records in the order management system
• Participate in and contribute to client meetings, both virtually and in-person if necessary
• Assist Client Partners with meeting agendas, recaps, and key follow-ups
• Leverage internal tools such as Workfront, Salesforce COMS, and MS SharePoint to track progress and manage projects efficiently
• Collaborate with internal teams to ensure projects are completed on time and within budget
• Advocate for client needs within the agency, ensuring alignment with goals and expectations
• Support the senior leaders with process improvement initiatives

Skills

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 1-4 years of experience in digital account management or a similar client-facing role within an agency
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and SharePoint
• Experience with nonprofit organizations and/or direct marketing agencies preferred
• Strong results-driven mindset with a focus on achieving objectives
• Exceptional oral and written communication skills
• Proven ability to perform under pressure and meet tight deadlines
• Meticulous attention to detail and commitment to accuracy
• Excellent organizational and time management skills

Benefits

• A full range of benefits

Company Overview