Remote Customer Support Associate – Technical Support Specialist | arenaflex (Series A FinTech/Industrial Tech Startup)

• --

Join arenaflex: Transform the Manufacturing Industry as a Customer Support Associate

Are you ready to be part of something transformative? arenaflex is a fast-growing technology company that is revolutionizing how manufacturers operate, reduce costs, and drive efficiency across their operations. Based in Chicago's vibrant River West neighborhood, we've recently secured Series A funding and are on a mission to modernize the industrial landscape—one customer at a time.

We believe that great customer support is the backbone of any successful technology company. That's why we're looking for a passionate, detail-oriented Customer Support Associate to join our growing team. If you thrive in a fast-paced environment, enjoy solving complex problems, and want to make a direct impact on both our customers and our company's growth, this might be the perfect opportunity for you.

At arenaflex, we don't view customers as transactions—we see them as long-term partners in our journey to transform an entire industry. We detest the outdated, clunky models of industrial sales and support that plague the market today. Instead, we're building something better, and we need talented individuals like you to help us get there.

About arenaflex

arenaflex is more than just a tech company; we're a movement toward smarter, more efficient manufacturing. Our simple yet powerful platform helps manufacturers gain unprecedented visibility into their operations, reduce costs, and drive efficiency like never before. Since our founding, we've experienced rapid growth, secured significant Series A funding, and built a customer base that trusts us to deliver exceptional results.

Our team is comprised of exceptionally talented individuals who are experts in their respective fields. We move fast, innovate constantly, and support one another in achieving our collective goals. We believe in work-life balance, continuous learning, and giving every team member the autonomy to make meaningful contributions from day one.

What You'll Be Doing

As a Customer Support Associate at arenaflex, you'll play a critical role in ensuring our customers receive the exceptional support they deserve. You'll be the frontline ambassador for our brand, working directly with customers to resolve their issues, answer their questions, and educate them on how to get the most out of our platform.

Your responsibilities will include:

• Customer Inquiry Management: Handle incoming customer questions and concerns via email and our HubSpot support portal with professionalism, empathy, and efficiency. You'll be the first point of contact for many customers, making your role pivotal in shaping their experience with arenaflex.


• Cross-Functional Collaboration: Interface closely with our internal sales and customer success teams to ensure that pilot programs and existing customers receive the support they need to succeed. You'll serve as the bridge between customers and internal teams.


• Technical Escalation: Work directly with our engineering team to escalate, investigate, and resolve bugs, technical issues, and complex product questions. You'll help identify patterns in customer issues and contribute to product improvement.


• Process Management: Utilize Notion and other internal tools to manage processes, document solutions, and maintain up-to-date knowledge bases that help the entire team operate more efficiently.


• Customer Education: Proactively educate customers on product features, best practices, and how to leverage our platform for maximum benefit. You'll create a positive, educational experience that turns customers into advocates.


• Feedback Loop: Gather customer feedback and communicate it to the product and engineering teams to help drive continuous improvement of our platform and services.

What We're Looking For

We seek candidates who are passionate about customer success and thrive in dynamic, collaborative environments. While we value experience, we're more interested in your problem-solving abilities, communication skills, and eagerness to learn.

Essential Qualifications:

• Strong Problem-Solving Skills: You should be able to distill solutions from multiple sources of information, think critically, and find creative answers to complex questions. Our customers come to us with unique challenges, and you'll need to be ready to tackle them.


• Customer Service Experience: Previous experience in a customer service role is essential. You should be comfortable communicating with customers via multiple channels and maintaining a positive, professional demeanor even in challenging situations.


• Quick Learner: The ability to learn new systems and tools quickly is crucial. Our platform is constantly evolving, and you'll need to keep pace with new features, updates, and best practices.


• Excellent Communication Skills: Strong written and verbal communication skills are a must. You'll be communicating with customers, internal teams, and stakeholders regularly.


• Organization and Time Management: You should be highly organized, a strong note-taker, and capable of managing multiple tasks and priorities simultaneously.

Preferred Experience:

• Experience in a SaaS or technology company environment


• Familiarity with support ticket systems such as HubSpot, Zendesk, or similar platforms


• Basic understanding of API integrations or technical product support


• Experience working with cross-functional teams in a fast-paced startup environment


• Background in manufacturing, industrial technology, or related industries is a plus but not required

Why You'll Love Working at arenaflex

We know that great talent needs great reasons to join. Here are some of the many benefits and perks of being part of the arenaflex team:

Immediate Impact

As a Series A funded startup, every team member is critical to our success. This isn't a role where you'll be siloed away working on obscure projects—in this position, you'll have responsibilities that directly impact our business from day one. Your work will matter, and you'll see the results of your efforts in real-time.

Collaborative Culture

We are a cross-functional team that thrives on collaboration and supporting one another. We don't operate in silos—we share knowledge, help each other succeed, and celebrate wins together. You'll work alongside talented colleagues who are eager to learn from you as much as you're eager to learn from them.

Massive Vision

Our vision is enormous, and we have the team, technology, and customer base to support that growth. When you join arenaflex, you're not just joining a company—you're joining a movement that's reshaping an entire industry. The work you do today will contribute to something much larger than any single job title.

Talent-Driven Environment

Our team is comprised of insanely talented individuals who are at the top of their fields. You'll be challenged, inspired, and pushed to grow both professionally and personally. We hire the best, and we expect the best from ourselves and each other.

Work-Life Balance

We believe that building arenaflex is a marathon, not a sprint. While we're ambitious and driven, we also value balance. We want you to feel supported, restored, and ready to take on each day. Our team members are more than their work—they're parents, hobbyists, community members, and well-rounded individuals.

Learning Opportunities

At arenaflex, you'll learn a lot very quickly. We trust our team members to operate with freedom in achieving their mission, which means you'll have the autonomy to experiment, innovate, and grow. If you're someone who loves to learn and isn't afraid to roll up your sleeves, you'll thrive here.

Customer-Centric Values

We don't view customers as "cash cows"—we see them as long-term partners in our journey to make the industry succeed. If you share our belief that customers deserve better than the clunky, poorly designed models that have dominated industrial sales, you'll feel right at home at arenaflex.

Compensation and Benefits

We offer a competitive compensation package designed to attract and retain top talent. The salary for this position ranges from $40,000 to $50,000, depending on experience and qualifications.

Our Benefits Include:

• Unlimited PTO (2-week minimum): We value work-life balance where family and health come first. We have an open vacation policy because we want everyone to feel supported, restored, and ready to take on the day.


• Flexible Work Location: This position's location is flexible. You can be fully remote or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago.


• 401(k) Plan: Plan for your future with our retirement savings option.


• Comprehensive Health Insurance: Medical, vision, and dental coverage for you and your family.


• Flexible Work Schedule: We trust you to manage your time effectively and work when you're most productive.


• Professional Development: Opportunities for continuous learning and growth.


• Inclusive Culture: A welcoming, diverse environment where every voice matters.

Is arenaflex Right for You?

We want to be transparent about what it takes to succeed in this role. Here's why this might NOT be the right fit for you:

• If you do not enjoy interacting with people—this is a customer-facing role that requires you to take customer calls and triage work with your internal team.


• If you are disorganized, not a strong note-taker, or a poor communicator.


• If you are easily stressed or not used to fast-paced work environments.


• If you prefer to be a siloed worker and don't enjoy cross-functional collaboration.


• If you're not a hands-on individual or motivated to get stuff done quickly—no task is too small or too large for this role.

Ready to Join arenaflex?

If you're excited about the opportunity to make a real impact, grow your career, and be part of a talented team that's transforming an industry, we want to hear from you! This is more than just a job—it's a chance to shape the future of manufacturing technology while building your career with a company that values its people.

We'd love to learn more about your experience, your goals, and what excites you about joining arenaflex. Apply today and take the first step toward an incredible opportunity!

Note: This position is open to remote candidates within the USA or those willing to work from our Chicago or Charlotte co-working locations.