[Remote] Customer Service Representative / Inside Sales Coordinator

Note: The job is a remote job and is open to candidates in USA. One Hour Heating & Air Conditioning of Ogden is looking for a motivated, professional, and personable Customer Service Representative / Inside Sales Coordinator to join their growing team. This role is responsible for handling inbound and outbound phone calls, booking service appointments, and promoting the club membership program while creating a great first impression for the company.

Responsibilities

• Respond quickly to inbound leads from Facebook, Angi, Modernize, eLocal, and other marketing sources
• Return calls promptly and work to book appointments for service, maintenance, and estimates
• Answer incoming customer calls professionally and create a strong first impression
• Make outbound calls to current and past customers to schedule tune-ups and maintenance visits
• Perform follow-up “happy calls” after appointments to check on the customer experience
• Help introduce and sell club memberships in a natural, helpful, and friendly way
• Accurately enter customer information, call notes, and appointment details into company software
• Use scripts and call guidance while still sounding warm, confident, and genuine
• Work closely with office staff and technicians to support a smooth customer experience
• Follow up on open leads, unsold estimates, and missed opportunities as directed

Skills

• Strong phone communication and customer service skills
• Positive, professional, and friendly demeanor
• Comfortable making outbound calls and asking for the appointment
• Strong sense of urgency and ability to respond to leads quickly
• Good computer skills and ability to learn new systems
• Detail-oriented and organized
• Reliable and dependable
• High school diploma or equivalent
• Must be able to work effectively from home in a professional setting
• Must live within reasonable driving distance of Ogden, Utah
• Must be willing to come into the Ogden office as needed
• Customer service experience
• Inside sales or appointment-setting experience
• Call center experience
• HVAC, plumbing, electrical, or home service industry experience
• ServiceTitan experience

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Company Overview