[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Naborforce is a company dedicated to helping older adults and their families navigate the challenges of aging and caregiving. They are seeking a Customer Service Representative to join their Naborhood Success Team, responsible for delivering exceptional customer experiences and supporting clients and their families with empathy and care.

Responsibilities

• Serve as a friendly, reliable point of contact for clients, their caregivers and Nabors (our independent contractors) via phone and email, ensuring timely, thoughtful, and solution-oriented responses
• Address questions, concerns, and requests with empathy, professionalism, and a focus on resolution
• Monitor and review billing to ensure clarity and accuracy for clients
• Proactively identify and resolve operational or technical issues that may impact the customer experience
• Communicate potential issues or concerns clearly and promptly with the appropriate team members
• Support onboarding of Nabors, including conducting interviews and reviewing documentation for compliance
• Maintain a strong understanding of the Naborforce platform to confidently guide and support users
• Assist with inside sales by helping prospective clients understand the value of Naborforce
• Continuously look for ways to improve processes and enhance the overall customer journey
• Contribute to special projects that support growth and service excellence

Skills

• Excellent communication skills: Ability to communicate clearly and empathetically with our clients, their families, and our Nabors. This includes strong written communication skills with an emphasis on clear, professional and friendly email correspondence
• Exceptional customer service skills and the ability to provide phone support with patience and professionalism, even during difficult conversations
• A passion for helping others and creating positive customer experiences
• Strong problem-solving skills with a calm, solutions-oriented mindset
• Ability to multitask, prioritize workload, and maintain accuracy
• Comfort with technology and learning new systems quickly
• Ability to work both independently and collaboratively
• A genuine connection to our mission and the people we serve
• Experience with CRM tools is a plus
• Familiarity with Slack or a similar work management software

Benefits

• Healthcare coverage, including vision and dental
• 401(K)
• 20 Days of PTO in addition to 11 paid company holidays
• $250 per month to spend on something that brings you JOY!
• 1 week of paid time off for volunteering per year (over and above PTO)

Company Overview