[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Customer Service Representative to support child support customers by providing exceptional service in an inbound call center environment.

Responsibilities

• Answer calls in a timely manner, as they are automatically received through blended call queues
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns
• Maintain up to date support knowledge through offered training
• Accurately document requests, status changes, complaints, and grievances
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Skills

• High School diploma or GED
• Have 1 year of Customer Service/Call Center Experience
• Ability to submit to and pass a background check
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to sit for long periods of time
• Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Company Overview

Company H1B Sponsorship