[Remote] Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to assisting data professionals in finding their best fit in the industry. They are seeking a Customer Service Representative to respond to consumer inquiries, resolve issues, and maintain positive customer relations while ensuring service standards are met.

Responsibilities

• Respond to consumer inquiries while upholding service standards, including processing orders and troubleshooting products
• Investigate and resolve consumer issues, aiming for one-call resolution to retain customer business
• Follow up with consumers to ensure satisfaction with issue resolution
• Utilize various systems to gather and communicate information for customer activity
• Collaborate with peers and departments to maintain positive customer relations and meet service level metrics

Skills

• Associate's degree or equivalent experience, with previous call center, customer service, or retail experience required
• Excellent phone etiquette and customer interaction skills
• Strong problem-solving and complaint resolution abilities
• Ability to adapt to change and think creatively
• Strong oral and written communication skills, including knowledge of business correspondence
• Experience with technical products and troubleshooting
• Demonstrated ability to meet department goals related to service metrics and quality

Benefits

• Medical
• Dental
• Vision
• 401k

Company Overview