[Remote] Customer Service Experience Representative, Temporary

Note: The job is a remote job and is open to candidates in USA. Aviso is a leading wealth management organization dedicated to improving the financial well-being of Canadians. They are seeking a Customer Service Experience Representative to provide exceptional service and support to customers, ensuring a positive experience with their products and services.

Responsibilities

• Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
• Provide exceptional customer experience, take initiative to find creative solutions that make each customer's experience feel personal
• Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
• Drive continuous improvement by identifying, suggesting and actively participating in process improvement
• Understand and apply department operating policies and procedures

Skills

• Experience in a role where you were responsible for helping customers for over a year
• Experience in an inbound Contact Centre and/or a retail store
• Experience supporting business to business to consumer
• Technically savvy
• Fluent communication skills in English
• Ability to change as hours and schedules can change
• Experience in a digital company
• Post-secondary education in financial administration or services
• Completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
• Experience in the financial services industry

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Company Overview