[Remote] Customer Service Associate - Call Center

Note: The job is a remote job and is open to candidates in USA. Empire Today is looking for a Customer Service Associate to join their fast-paced, growth-oriented team. The role involves answering incoming customer service calls, addressing and resolving customer complaints, and communicating with various teams to ensure customer issues are resolved in a timely manner.

Responsibilities

• Answer incoming customer service calls
• Promptly address and resolve customer complaints
• Communicate with installers, sales representatives, and order entry to resolve customer issues in a timely manner

Skills

• High School Diploma/GED required
• Minimum 1 year customer service experience
• Proficient in MS Word, Excel, and Outlook
• High speed internet is a must to accommodate working remote

Benefits

• Health benefits with quick enrollment – medical, dental, and vision.
• Paid training.
• Engaging team work – recognizing and rewarding your contributions.
• Professional development & career advancement opportunities.

Company Overview