[Remote] Customer Intake Specialist

Note: The job is a remote job and is open to candidates in USA. Medical Guardian is a rapidly growing medical alarm company seeking a responsible and organized multi-tasker for the Customer Intake Department. The role involves inputting new orders, verifying information, and communicating with customers and care managers while ensuring compliance with HIPAA guidelines.

Responsibilities

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
• Making necessary changes to existing customer records, and cancelling service when needed
• Answering phone calls and emails daily

Skills

• Ability to work as part of a team, across varying departments
• Compliance with HIPAA guidelines required
• Proficiency in the Microsoft Office suite of applications required
• Ability to type at least 40 WPM
• Must complete daily tasks assigned
• Must be detail oriented
• Ability to adapt to changes
• Intelligent individual with excellent oral and written communication skills
• Critical thinker - ability to decipher when things are missing or incorrect
• Accurate and organized - heavy data entry of important information
• Friendly phone demeanor - will be in direct contact with both customers and referring sources
• Team player - will work on the Intake team as well as with other departments daily
• Punctual and reliable with a professional appearance and demeanor
• Minimum associate degree in healthcare related field

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Company Overview