[Remote] Customer Account Representative – Urology

Note: The job is a remote job and is open to candidates in USA. Aeroflow Health is a company revolutionizing the home health products and equipment industry. They are seeking a Customer Account Representative for their Urology team, responsible for providing exceptional customer service to patients, healthcare professionals, and insurance companies, while managing account information and ensuring compliance with regulations.

Responsibilities

• Handling a high-volume number of both incoming and outgoing phone calls daily
• Updating account information, such as: product needs, insurance, contact information, etc
• Calling doctor’s offices to follow up on necessary paperwork needed
• Reviewing paperwork received by a patient’s doctor
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Excellent De-escalation skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy
• Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
• DME supplies, specifically with incontinence and catheters

Benefits

• Health Plans with FSA or HSA options
• Dental
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends
• Free diapers
• Breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• SO MUCH MORE!!

Company Overview