Business Team Specialist I

Eastern Bank is dedicated to providing excellent service to its business customers. The Business Team Specialist I role focuses on supporting business banking clients through phone and email communication, addressing inquiries related to banking products and services, and ensuring high-quality customer service.

Responsibilities

• Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail
• Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests
• Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
• Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery
• Acts as a resource and escalation point to other team members on all product and service-related inquiries
• Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue
• Assists with training, quality testing new products/services, and documenting procedures

Skills

• Proven previous job stability
• Computer proficiency, including web navigation and keyboarding skills
• Excellent oral and written communication skills
• Superior customer service skills
• Proficient with online banking, internet terminologies, and navigation
• Ability to learn new concepts quickly and easily in a fast-growing environment
• Associate degree or related knowledge/skills base gained through experience
• Previous Business/Commercial Banking experience
• Customer service experience in a fast-paced environment
• Familiarity with cash management products and services

Benefits

• Remote work flexibility after a desired length of tenure and good performance
• Hire immediately
• Growth opportunities
• Great benefits
• Strong culture
• Work life balance
• Comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement

Company Overview