[Remote] Contact Center Specialist - Bilingual

Note: The job is a remote job and is open to candidates in USA. NAVEX is transforming the world by making it safer and more ethical. As a Bilingual Communication Specialist, you will handle sensitive information via inbound calls and support the Hotline & Incident Management services, ensuring an exceptional customer experience.

Responsibilities

• Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
• Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
• Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
• Hold all reports in strict confidence, both internally and externally
• Assist with special projects and other departmental responsibilities as assigned
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

Skills

• Outstanding customer service skills with strong customer and results orientation
• The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations
• Weekend availability is required—applicants must be able to work at least one weekend day per week
• A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload
• Minimum typing speed of 35 WPM
• The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
• Experience using MS Office and the ability to easily navigate proprietary software applications
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies while leveraging NAVEX's core values

Benefits

• Meaningful Purpose.
• High-Performance Environment.
• Candid, Supportive Culture.
• Growth That Matters.
• Rewards for Results.

Company Overview