[Remote] Commission Support Specialist

Note: The job is a remote job and is open to candidates in USA. First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers. The Commission Support Specialist serves as the key coordinator between First Connect, insurance carriers, and agents, handling commission-related inquiries and ensuring data integrity through diligent review and verification.

Responsibilities

• Serve as the primary contact for all commission-related questions. You’ll handle phone calls and emails, explaining commissions clearly and professionally
• Proactively identify, investigate, and resolve complex commission discrepancies
• Partner with internal team members and external insurance carriers to facilitate the processing of adjustments, missing payments, and account reconciliations
• Perform ad hoc assignments and projects assigned by management to support the team’s responsibilities and goals
• Maintain accurate records of adjustments and communications to ensure a transparent audit trail for all commission activities

Skills

• A self-starter who thrives with minimal supervision; must possess the 'learning agility' to grasp new tools and complex processes quickly while independently navigating ambiguity
• Basic experience in Microsoft Excel and navigating CRM systems and tools
• Highly organized and dependable, with strong follow-through and attention to detail
• Proven ability to handle high-pressure situations
• Demonstrate the ability to problem solve and communicate effectively

Benefits

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.
• We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge

Company Overview