[Remote] Collection Specialist - (Start on April 27th!)

Note: The job is a remote job and is open to candidates in USA. TrueML is a mission-driven company focused on humanizing the debt resolution process. As a Collections Specialist, you will help consumers navigate their way back to financial health using compassionate communication and problem-solving skills.

Responsibilities

• Act as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolution
• Drive account success by managing a high volume of interactions across phone, email, and digital chat platforms
• Work directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligations
• Maintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal 'empathy-first' quality standards
• Work closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our community

Skills

• High school diploma or GED
• Desire to help people

Company Overview