[Remote] CLX Car Advocate, Total Loss

Note: The job is a remote job and is open to candidates in USA. Lemonade is a forward-thinking insurance company focused on making insurance lovable. They are seeking a CLX Car Advocate, Total Loss to assist customers through the process of total loss vehicle claims, ensuring fair and timely settlements while providing exceptional service and support.

Responsibilities

• Investigate and manage total loss auto claims through resolution, following company guidelines and state/federal regulations to ensure fair, timely settlements
• Evaluate vehicle valuations and estimate documents to accurately determine total loss status and settlement amount
• Guide customers through the total loss process with clear, compassionate communication, addressing questions about settlements, lienholders, salvage, title requirements, and next steps
• Negotiate with customers and third parties to reach prompt and equitable settlements, while ensuring adherence to all regulatory requirements
• Coordinate with vendors, adjusters, and other departments to resolve complex claims and ensure a seamless customer experience
• Document all claim activity comprehensively and accurately, upholding compliance and transparency
• Contribute to team performance goals and process improvements, always seeking ways to elevate the customer experience and drive better outcomes
• Coordinate with Title Express and Copart to oversee the title paperwork and sale of salvage

Skills

• Prior auto claims handling experience, with a focus on total loss preferred
• Understanding of claims regulations, valuation processes, and settlement best practices for total loss cases
• Strong research, negotiation, and problem-solving skills
• Top-level written and verbal communication: able to explain complex processes without insurance jargon
• Excellent organization and documentation abilities
• Comfortable working independently and collaboratively in a dynamic, fast-paced startup
• Experience with modern claims management tools (Blender, Copart, Mitchell) and cloud-based software (Google Workspace, Workday, Slack)
• Ability to work remotely
• College Degree
• Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months

Benefits

• Equity
• Benefits

Company Overview