[Remote] Cloud Support Technician (Remote - US)

Note: The job is a remote job and is open to candidates in USA. Atmosera empowers businesses with modern technology and human expertise. They are seeking a Cloud Support Technician to ensure the smooth operation of clients' cloud environments by providing technical support and troubleshooting issues.

Responsibilities

• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
• Triage, action on and disposition telemetry alerts as they come in
• Install, configure, and administer customer systems in Azure
• Troubleshoot and resolve technical issues related to virtual servers and networks
• Escalate complex cases to Tier-2 and Tier-3 support as needed
• Perform regular reviews of systems, processes, and procedures
• Document systems, processes, and procedures to maintain knowledge base
• Promote best practices to enhance and improve organizational processes
• Communicate technical issues and solutions to clients in clear, business-friendly terms
• Interact with customers to identify IT problems and troubleshoot them efficiently
• Provide regular updates to clients via email, ticketing system, and phone calls
• Communicate ticket status information to all team members

Skills

• Previous experience in a help desk/service desk support or systems administration role
• Basic understanding of operating systems (Windows and Linux)
• Familiarity with virtual servers and networking concepts
• A strong desire to learn and master Azure cloud technologies
• Ability to analyze and resolve technical issues effectively
• Excellent verbal and written communication skills
• Ability to explain technical concepts to non-technical audiences
• Strong customer service orientation
• Ability to work collaboratively with team members and clients
• Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment
• Experience supporting virtual servers and troubleshooting network issues is a plus
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus
• Experience reviewing technical logs and triaging telemetry alerts

Benefits

• Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
• 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year.
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.
• Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests.
• 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.
• Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.
• Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program.

Company Overview