[Remote] Clinical Activation Manager

Note: The job is a remote job and is open to candidates in USA. Parachute Health is transforming post-acute care through a leading digital ordering platform for medical equipment and supplies. As the Clinical Activation Manager, you will lead a team to support the activation and adoption of the platform with clinical end users, ensuring a best-in-class onboarding experience and capturing user feedback to shape product strategy.

Responsibilities

• Lead and mentor a team of 6 - 7 Facility Growth Operations Associates
• Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention
• Recruit and onboard new team members to scale the function as the company grows
• Develop, test, and implement playbooks for activating facility users across various care settings
• Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity
• Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency
• Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage
• Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility
• Synthesize user feedback to highlight product pros/cons and flag insights for the Product team

Skills

• 1–2+ years of experience in Sales, Customer Success, Account Management, or Operations, with prior experience in People Management
• Bachelor's Degree or equivalent experience
• Professional experience with SaaS products and CRM tools (HubSpot preferred)
• Experience with GSuite, Excel, and Tableau, is a major plus
• A proactive, 'hungry' startup mindset with the ability to pivot quickly
• Exceptional active listening skills and the ability to translate complex strategy into prioritized, tactical actions

Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
• Flexible Vacation Policy
• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
• Home Office and Wellness Stipend
• Monthly Internet Stipend
• Annual Learning and Development Stipend

Company Overview