[Remote] Client Services Representative

Note: The job is a remote job and is open to candidates in USA. American Financial Management, Inc. is a leading commercial collection agency dedicated to providing exceptional debt recovery services. They are seeking a detail-oriented and service-driven Client Services Coordinator to support client relationships through daily communication and administrative execution.

Responsibilities

• Client communication and support
• Collector support (disputes, documents, settlements, etc.)
• Client portal and account setup
• Internal coordination and data accuracy
• Pull documentation from client portal

Skills

• 1-3 years of experience in collections, client services in a collection environment
• Familiarity with disputes, documentation, and account-level client requests
• Experience working with client portals, CRMs, or collection software
• Exceptional communication skills with the ability to interact confidently with C-suite stakeholders
• Experience handling client contract terms, fee structures, service-level expectations
• Strong written communication skills with a professional, client-focused tone
• Excellent organizational skills and attention to detail
• Ability to manage multiple requests and deadlines in a fast-paced environment
• Working understanding of collection terminology and workflows
• Problem-solving mindset with the ability to follow defined processes
• Proficiency in Microsoft Office (outlook, excel, work) and internal collection systems

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Flexible paid time off and holidays
• Life insurance
• AD&D insurance
• 401K profit sharing

Company Overview