[Remote] Client Service Representative *Hawaii based candidates only*

Note: The job is a remote job and is open to candidates in USA. CSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. They are seeking a Client Service Representative to build relationships with clients, respond to inquiries, and provide excellent customer service while navigating multiple databases and recommending process improvements.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Skills

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus

Benefits

• Paid time off
• Medical
• Dental
• 401(k) plans
• Annual success-sharing bonuses or commission plans based on individual performance
• Tuition reimbursement
• Referral bonuses

Company Overview