[Remote] Class 05/11 Scheduling Escalation & Reschedule Advisor

Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We are seeking dedicated and detail-oriented Scheduling Escalations and Reschedules Advisors to join our team, crucial for managing scheduling conflicts and ensuring a seamless rescheduling process for our customers.

Responsibilities

• Address and resolve scheduling conflicts promptly and efficiently
• Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions
• Coordinate and manage the rescheduling process, ensuring minimal disruption to customers
• Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues
• Maintain accurate records of all scheduling interactions and resolutions in the system
• Work closely with other departments to ensure a smooth scheduling process and address any systemic issues
• Identify areas for improvement in the scheduling process and suggest enhancements

Skills

• Previous experience in a customer service or scheduling role, preferably in a fast-paced environment
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
• Excellent verbal and written communication skills
• Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency
• Strong problem-solving abilities
• Ability to multitask and manage time effectively
• High attention to detail and organizational skills
• Customer-focused with a positive attitude
• Ability to remain calm under pressure
• Proactive and self-motivated
• Additional $1.00 per hour for bi-lingual Spanish/English speakers
• Dual monitors preferred but not required

Benefits

• Additional $1.00 per hour for bi-lingual Spanish/English speakers.
• Training: Paid, 4 Weeks | Monday–Friday, 9:00 AM – 5:30 PM MT

Company Overview

Company H1B Sponsorship