[Remote] Claims Service Representative 2

Note: The job is a remote job and is open to candidates in USA. Allstate Canada is a leading home and auto insurer focused on providing prevention and protection products and services. The Claims Service Representative 2 is responsible for obtaining first notice of loss reports for non-complex auto and property claims, handling customer inquiries, and ensuring exceptional customer service throughout the claims process.

Responsibilities

• Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
• Handle inquiry calls for both Auto and Property customers, making decisions on claims
• Provide exceptional Customer Experience based on claims service and quality standards
• Responding to customers with empathy, care and concern
• Secure and accurately document all details concerning a loss
• Explain claim process and next steps as necessary
• Set up Method of Inspections and/or Emergency Services where required

Skills

• 1 year of customer service experience
• Competency in oral and written communication
• Skilled in providing exceptional customer service
• Able to work under pressure and high volumes completing tasks efficiently

Benefits

• Flexible Work Arrangements.
• Employee discounts (15% on auto and property insurance, plus many other products and services).
• Good Office program (receive up to $400 back after purchasing office equipment).
• Student Loan Payment Matching Program for Government Student loans.
• Comprehensive Retirement Savings Program with employer matched contributions.
• Annual Wellness allowance to support employees with improving health and wellbeing.
• Personal days.
• Tuition Reimbursement.
• Working within the community and giving back.

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