[Remote] Chromatography Field Service Engineer

Note: The job is a remote job and is open to candidates in USA. Agilent Technologies is a company that inspires and supports discoveries that advance the quality of life. They are seeking a Field Service Engineer to support customers with on-site installation, preventive maintenance, and repair of Agilent Chromatography systems, ensuring customer satisfaction and efficient lab operations.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
• Train other field engineers and customers on the solutions

Skills

• Bachelor's, Master's, or other university-level degrees in related science fields -- e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar are highly preferred; may consider applicants with an equivalent combination of education, training, and experience
• 1-2+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting
• Experience or expertise with Chromatography (LC) and Mass Spec (LCMS)
• Ability to solve high-impact problems related to product availability; typically, system/solution-focused
• Excellent verbal and written communication skills
• Strong customer relationship-building skills are essential
• This position requires daily travel within the assigned territory and frequent visits to customer sites. Travel requirements may vary by territory and are expected to be as high as 50-75%
• A valid driver's license is required for this position

Benefits

• Eligibility for bonus
• Stock
• Benefits

Company Overview

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