[Remote] CashNetUSA Application Support Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. The Application Support Representative will handle inbound and outbound customer calls, guiding prospective customers through the loan application process to convert them into successful sales.

Responsibilities

• Manage inbound customer calls, providing expert guidance through the loan application process
• Make outbound calls to customers to encourage the completion of loan applications as necessary
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services
• Maintain meticulous and up-to-date customer account records with accurate information
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication

Skills

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

Company Overview