[Remote] Call Center Representative

Note: The job is a remote job and is open to candidates in USA. Xtend is a Credit Union Service Organization (CUSO) that provides services to help credit unions better serve their members. They are hiring a Call Center Representative to assist credit union members by answering questions, resolving issues, and creating a positive customer experience.

Responsibilities

• Answer incoming calls and assist members with questions and concerns
• Use internal systems to verify information and access account details
• Respond to chats, emails, and messages in a timely, professional way
• Help explain account features, transactions, and card-related questions
• Make outbound calls and follow up to ensure issues are resolved
• Document interactions clearly and route requests to the appropriate teams

Skills

• High school diploma or currently working toward one
• Previous call center or customer service experience is a plus
• Strong communication skills and a positive, helpful attitude
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and attention to detail
• Comfortable handling confidential information
• Basic Microsoft Office knowledge
• A team-oriented mindset

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching

Company Overview