[Remote] California Dental Call Center Agents

Note: The job is a remote job and is open to candidates in USA. Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information.

Responsibilities

• Handle high-volume inbound calls from dental providers
• Resolve billing, policy, and procedural inquiries within a 3-5 minute window
• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
• Record and track calls using the call tracking system
• Provide professional, courteous, and effective service to the provider community
• Collaborate with team members to meet departmental goals and call resolution metrics

Skills

• 1+ years of experience in inbound customer service (private or government sectors)
• At least 6 months of experience in dental customer support
• Working knowledge of Microsoft Office 365 and help desk software
• Typing speed of 30 WPM and 95% accuracy
• Excellent communication skills and a positive, patient demeanor
• Strong multitasking and problem-solving abilities
• Reliable internet with a minimum 50 Mbps download speed
• GED/High School diploma

Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage
• Paid sick leave benefits
• Training Program: Engage in a robust 2-4 week paid training program
• All technology equipment provided (work laptop and accessories)
• Long-term remote employment

Company Overview