[Remote] Associate - Digital Customer Support Eng

Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading global medical technology and digital solutions innovator. They are seeking a Senior Associate, Digital Service Operations to lead the technical aspects of installation and ongoing support of products in the Imaging Digital Solutions portfolio, ensuring a world-class customer experience.

Responsibilities

• Lead execution of remote installation processes of the IDS solutions across the US and Canada
• Communicate complex technical issues in a customer-friendly manner
• Initiate and support remote connections to customer sites and installation of the different components of IDS
• Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status
• Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
• Support and execute major / minor upgrades of new releases
• Drive timely resolution of all assigned technical issues within the installed base
• Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
• Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
• Provide feedback on Technical Documentation, including Installation and Service Manuals

Skills

• Lead execution of remote installation processes of the IDS solutions across the US and Canada
• Communicate complex technical issues in a customer-friendly manner
• Initiate and support remote connections to customer sites and installation of the different components of IDS
• Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer's infrastructure availability and project status
• Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations
• Support and execute major / minor upgrades of new releases
• Drive timely resolution of all assigned technical issues within the installed base
• Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
• Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)
• Provide feedback on Technical Documentation, including Installation and Service Manuals

Benefits

• Medical
• Dental
• Vision
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• Tuition reimbursement

Company Overview