[Remote] Appliance Repair Technician

Note: The job is a remote job and is open to candidates in USA. Hoffmann Brothers is a leader in HVAC, plumbing, electrical, and appliance repair, committed to improving life in every home. As an Appliance Service Professional, you will complete in-home service calls, repairing various household appliances and providing exceptional customer service.

Responsibilities

• Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens
• Repair, replacement, and/or cleaning of dryer vent ducting as needed to ensure proper airflow and safe operation
• Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises
• Disassemble appliances to inspect for wear, corrosion, or faulty components
• Tighten, align, clean, and lubricate appliance parts as needed
• Read schematics, wiring diagrams, and use diagnostic tools like multimeters
• Repair or replace defective components, including circuit boards, motors, belts, and heating elements
• Ensure compliance with regulations regarding the recovery and recycling of refrigerants
• Maintain a clean, well-stocked company vehicle
• Communicate effectively with customers and provide clear service explanations
• Utilize our Service Systems Process to manage service calls efficiently

Skills

• Minimum of 1+ years' experience in appliance repair and installation
• Strong customer service and communication skills
• Ability to adapt communication styles to ensure a great customer experience
• Strong organizational skills to document job details for future reference
• Willingness to collaborate, share knowledge, and continuously improve processes
• Ability to communicate with dispatchers to ensure accurate scheduling
• Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle
• Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices
• Regularly required to sit, stand, walk, kneel, squat, and stoop
• Frequent use of hands to handle controls; ability to hear and speak clearly
• Ability to climb ladders, work in hot/cold environments, and operate in confined spaces
• Ability to lift and move equipment weighing 50+ lbs
• Work conditions vary by season and job scope; must be prepared for outdoor work
• Strong communication is essential to coordinate with customers, vendors, and co-workers

Benefits

• 100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Qualified Dependents
• Paid Time Off - Starting Day 1
• 401(K) with Competitive Company Match (HB doubles your contribution)
• A Supportive Work Environment and Healthy Work-Life Balance
• No On-Call or Weekends
• Paid Training and Leadership Development Programs
• Numerous Opportunities for Career Growth
• And much more!

Company Overview