[Remote] $12/hr. Full-time REMOTE Customer Service Specialist ***Tennessee***

Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is a company dedicated to helping job seekers find attractive opportunities before they become widely advertised. They are seeking a Customer Service Specialist to handle client calls and provide support in a remote environment.

Responsibilities

• Handle inbound and outbound calls to assist financial and payment clients
• Follow step-by-step instructions in real-time during live calls
• Maintain high standards of accuracy and reliability in processes
• Provide customer support through phone, email, and ticketing systems
• Troubleshoot billing, reporting, and product issues while documenting interactions

Skills

• Must have your own equipment including a computer setup
• Previous customer service or call center experience
• Background in financial services, banking support, or compliance-heavy environments preferred
• High attention to detail in data handling and accuracy
• Excellent communication skills and strong problem-solving abilities
• Experience in healthcare insurance processing, QA/auditing, or data entry
• Familiarity with working in fast-paced environments
• Tech-savvy with the ability to quickly learn new systems
• Previous experience in retention-focused customer service roles

Benefits

• Opportunity for career advancement within a global financial technology leader
• Comprehensive training and ongoing development provided
• Supportive team environment focused on service excellence
• Flexible scheduling with shifts available Monday-Saturday between 8 AM and 9 PM

Company Overview