[Remote] Accounts Receivable Analyst

Note: The job is a remote job and is open to candidates in USA. Elation Health is a company focused on enhancing physician and patient quality of life through a SaaS cloud-based clinical platform. They are seeking a detail-oriented and experienced Accounts Receivable Analyst to oversee day-to-day AR operations, ensuring accurate billing, managing collections, and maintaining strong client relationships.

Responsibilities

• Triage and respond to internal and external billing and collections inquiries promptly and accurately
• Process and audit customer account billing changes
• Execute collections activities, including preparing weekly aging reports, contacting clients and negotiating payment plans
• Manage relationships with Customer Support and Customer Success teams, including answering billing-related questions and providing documentation
• Prepare manual billing data using related reports
• Maintain accurate and up-to-date Enterprise contract information for invoicing
• Read contracts and familiarize with all terms and conditions that impact billing and payment terms; assist with contract accuracy and upkeep
• Assist in month-end close processes and reconciliation activities
• Collaborate with the Customer Success team to address billing changes, outstanding invoices, and refund requests

Skills

• 1–3 years in AR, with at least 1+ years in a SaaS
• Experience with recurring subscription and usage based software billing models is a must
• Process and detail orientation; strong analytical and quantitative skills
• Proven ability to clearly and concisely implement new processes and leverage technology
• Strong documentation skills
• Intimate working knowledge with subscription billing software (e.g. Recurly), SaaS based ERP (e.g. Netsuite), Salesforce CPQ and advanced excel skill-set
• Ability to interpret contract language and translate it into billing execution
• Self-starter with the ability to work autonomously in a fast-paced, lean environment
• Ability to build strong cross-functional relationships, gain input and consensus from key stakeholders
• High-touch communication—the ability to be firm on collections while maintaining a positive Customer Success mindset
• Working knowledge with AI tools to assist with simple processes and defined day-to-day responsibilities

Company Overview