[Remote] Account Manager, I

Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a company focused on providing mortgage solutions. They are seeking an Account Manager, I to support loan applications from Wholesale Loan Brokers and facilitate the management of these applications from submission to closing, ensuring compliance and excellent customer service throughout the process.

Responsibilities

• Functions as an additional point of contact and support between Broker Partners and the various departments and individuals within the company throughout the process of the loan; includes but not limited to Account Executive(s), Underwriting, Quality Control, Senior Account Manager and Funding
• Secures required documentation needed to satisfy the conditions of the loan
• Accurately reviews and understands documentation to ascertain if it will satisfy conditions
• Function as back up to Account Manager(s) by monitoring incoming documents from Broker via email and web platform to ensure premium customer service is received
• Proactively monitors and makes outbound calls on pipeline to ensure timely funding of loans
• Meets with Account Managers regarding their pipelines and updates the Account Manager daily as to outstanding items
• Informs the Account Manager and Account Executive about any discrepancies including but not limited to the title, appraisals, credit, employment, income and other related items in the loan file
• Proactively updates loan data accurately
• Ensures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellations, NOIs and adverse actions
• Appropriately documents loan file as needed with communication to ensure all parties have a running history of events throughout the life of the loan
• Responsible for excellent customer service to internal and external customers

Skills

• Excellent computer skills and knowledge of Microsoft Office products
• High attention to detail
• Ability to maintain highly confidential information concerning loan applicants
• Requires strong organizational skills and the ability to multitask
• Ability to communicate effectively both verbally and in writing
• Ability to prioritize workload, meet deadlines and handle detailed assignments
• Strong customer service skills
• Knowledge of RESPA/TILA regulations as it pertains to TRID or ability to learn
• Prior customer service in an office environment required
• Prior experience of at least one year in the mortgage industry
• Experience working with NonQM, FHA, VA, USDA and Conventional loans
• Loan origination system experience, particularly E360

Benefits

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Overview