[Remote] Account Management Support Representative

Note: The job is a remote job and is open to candidates in USA. Medline is a growing worldwide organization seeking to fill the role of Account Management Support Representative. The role involves managing relationships with an assigned book of business, ensuring customer satisfaction, and supporting service managers with account-related activities.

Responsibilities

• Manage assigned book of business (new and existing zero accounts)
• Support and work with all service managers and specialists for assigned accounts
• Build and maintain relationships with the defined customer base to ensure a high level of customer satisfaction
• Respond to escalated issues that may arise; seek additional support from management as needed
• Conduct regular status meetings with customers to understand their needs and link them to the organization’s product/service strategies
• Manage pricing and service-related activities
• Perform product cross-referencing activities
• Create and run monthly/quarterly reports

Skills

• High school diploma or equivalent
• Proficiency with MS Excel, Word, and Outlook
• Bachelor's Degree
• At least 1 year of account management or sales experience
• Background in commissioned, tangible product sales
• Experience identifying, connecting with, building consensus, and closing new business
• Ability to present multiple product lines

Benefits

• Health insurance
• Life and disability
• 401(k) contributions
• Paid time off

Company Overview

Company H1B Sponsorship