Relationship Advisor II- Start Up Banking

Silicon Valley Bank, in partnership with First Citizens Bank, is a diversified financial institution with a long-standing tradition of service. The Relationship Advisor II role involves managing a portfolio of Commercial Banking Clients, focusing on client onboarding, servicing, and proactive solutioning to meet their financial needs.

Responsibilities

• Leads client’s onboarding journey, collaborating with client’s Relationship Manager and Product Advisor to understand client’s strategy and short – and long-term financial needs
• Conducts onboarding activities to include: Leads client discussions to identify deposit and cash management needs
• Performs product demos independently
• Sets expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements
• Gathers and validates all relevant legal documentation to adhere to KYC based on client’s legal entity type
• Coordinates hands offs to centralized support teams for fulfillment of client product needs, while keeping client apprised to implementation status
• Post onboarding, proactively engages client to review services and ensure client understanding and utilization
• May assist more junior RAs with client onboarding
• Acknowledges and orchestrates fast resolution of in-bound service inquiries
• Transitions service tasks to appropriate support teams for management and resolution, while keeping client apprised to resolution
• Researches and resolves complex client inquiries; ensure resolutions of solution solves client’s need and / or issue
• Leverages client’s service need as an opportunity to identify broader solutions to support client needs
• Takes initiative to resolve complex client inquiries before escalating to Manager
• Advises clients on risk mitigation strategies to combat money laundering and fraud
• Manages internal Know Your Client “KYC” for new client onboardings, articulating BSA / AML requirements to client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements
• Leads client discussions focused on fraud mitigation strategies, inclusive of recommending account, digital banking, and fraud solution controls
• Collaborates with Relationship Manager and operational partners to triage KYC, Sanction and High Risk Industry and Fraud alerts
• Collaborates with client’s Relationship Manager and Product Advisor teams to remain apprised to short – and long – term client strategy; advises relationship team on client’s service themes and trends
• Proactively identifies opportunities to support client need based on client industry and life stage, conducting proactive client touchpoints to strengthen client relationships
• Performs client account reviews and facilitates product discussions to support client short – and long – term financial need

Skills

• Bachelor's Degree with 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 5 year of experience
• Retail branch banking experience
• Strong experience building client relationships
• Demonstrated organizational skills
• Able to prioritize tasks with effective time management in a fast-paced environment
• Strong written and verbal communication skills
• Able to work in a team environment and comfortable working independently

Company Overview

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