Regional Operations Specialist in California

Western Union is a global leader in cross-border money transfers and payments. They are seeking a Regional Operations Specialist to optimize business software, support technical operations, and ensure smooth day-to-day operations for their agents and sales teams.

Responsibilities

• As an Operations Specialist, you’ll be the go-to guru for our tech needs
• From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency
• Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy
• Data & System analytics support by observing trends when implementing new tech and products/solutions
• Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures
• Front-End Fun: Help with basic hardware and system troubleshooting

Skills

• Fluency in English is required
• Valid Driver's License and a reliable vehicle are required as this position requires regular travel within a defined territory
• Tech-Savvy: You're great with IT systems, cloud solutions, networking, and web hosting
• Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat
• Customer service skills: You work well with clients and have great communication skills
• Quick Study: New tech doesn't intimidate you. You love learning and mastering new tools
• Travel anticipated approximately 20-30%
• Bilingual in English and Spanish highly preferred
• Bilingual/bi-cultural experience is highly desired

Benefits

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Parental Leave
• 401K Plan

Company Overview

Company H1B Sponsorship