Claims Specialist (Bilingual English/French)

Turo is the world’s largest car sharing marketplace, and they are seeking a Bilingual Claims Specialist to join their Claims team. The role involves providing exceptional customer service, investigating and processing auto claims, and contributing to the improvement of claims handling processes.

Responsibilities

• Provide exceptional customer service to Turo Hosts and Guests
• Investigate and process auto claims filed by Hosts and Guests
• Assist Turo members in the self-resolution process
• Coordinate claims processing with Turo’s third-party administrator
• Collect any amounts due from Guests
• Maintain accurate and complete claim documentation
• Contribute to continuous improvement of claims handling processes
• Support Turo’s goal of being a leader in customer service and cost management

Skills

• Must reside in Toronto, Ontario
• Bilingual fluency in French and English
• 1+ year of auto claims handling experience preferred, ideally with a major auto insurance carrier or car rental company
• Entry-level candidates with strong customer service experience and demonstrated interest in automotive are encouraged to apply
• BA/BS or equivalent experience
• Exceptional interpersonal and communication skills
• Strong conflict resolution and de-escalation skills
• Ability to work in a fast-paced environment and adapt to change
• Excellent follow-through and attention to detail with minimal supervision
• Strong team player with a positive attitude, high energy, integrity, and strong work ethic
• Commitment to responsiveness and availability
• Proficiency with CRM systems, Google Workspace, Microsoft Office, and claims management systems
• Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment, including Hosts, Guests, third parties, and internal teams

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

Company Overview